Technology Management in Central American Maquilas
This study of four individuals managing technology transfer, implementation, and support in the Central American manufacturing facilities of US multinational corporations provides empirical support for five of six daily technology management activities (Acquisition, Exploitation, Identification, Learning, Protection, and Selection) suggested by Cetindamar, Phaal, and Probert (2016). The technology managers accomplished their jobs through communication and learning activities as multilingual boundary spanners in the interorganizational network by facilitating the transfer of tacit, explicit, and codified knowledge. As repositories of special information in the organization’s transactive memory system, they exercised referent and expert power making them more influential than one would expect based on their position in the global organizational hierarchy.
Technology Management in Central American Maquilas, Global Journal of Business Disciplines, 4(1), 76-100.